Exception Actions for Orders

There are times where a customer or an order needs an exception.

This may be due to the customer cancelling the order, requiring a refund, needing to put an order on Hold and in some circumstances fraudulent activity.


Orders on Hold

There are many reasons that an order may be put on hold; delayed payment/payment by invoice, awaiting new stock to arrive, at a customers request, etc. In order to put an order on hold:

  • Search and click-through to the relevant order
  • Click Order Actions
  • Click "On Hold"

To put the order back to active do the same process as above but select "Mark as Active".


Suspected Fraud

Payment Gateways will advise you if their checks have marked a transaction as fraudulent. You can also do this manually through the Order Detail Page.

  • Search and click-through to the relevant order
  • Click Order Actions
  • Click "Suspected Fraud"

To put the order back to active do the same process as above but select "Mark as Legitimate".